Please complete the set-up of your MyChart and Zoom apps and the initial steps the day before your scheduled appointment. Please complete the second part of the instructions on the day of your appointment with plenty of time before your appointment is scheduled to start. Following these steps will ensure you are able to start your scheduled appointment on time.

You may connect up to 20 minutes before to your appointment time. If you have not yet connected, you will be unable to connect 40 minutes after your scheduled time and your appointment will be canceled.

On the day before your video visit

Have your insurance information ready and a credit card ready if you have a co-pay.

Step 1

Open your web browser, go to, and login to your account. Select the Visits tile at the top and then select “ECHECK-IN” for your upcoming telemedicine visit.

desktop telemedicine instructions step 2

Step 2

Follow the prompts to complete the check-in process. You must fully complete eCheck-in to be able to join your telemedicine visit, including paying the copay. Review the information on each screen. If the information is right, select “Information is Correct”. If the information is not right, select “Edit” and make any changes that need to be made. You may also be prompted to complete a questionnaire. Please complete the questionnaire, as this provides us the most up-to-date information regarding your history and symptoms.

Step 3

When you've successfully completed eCheck-In you will see confirmation on your upcoming visit.

desktop telemedicine instructions step 6

On the day of your video visit

You may connect up to 20 minutes before your scheduled appointment. Connecting more than 40 minutes past the scheduled time will result in a canceled appointment that you will need to reschedule.

Before joining the call, remove dressings and bandages, sit in a well-lit area, and make sure you have a strong WiFi signal.

Step 4

Open your web browser, go to, and log in to your account. Select the Visits tile at the top. Select "Details" to open your appointment.

Step 5

Select “Begin Video Visit” to connect to your visit.

screenshot of starting video visit desktop

Step 6

A new tab will open. It will launch a pop-up for Zoom. If you do not get a pop-up upon clicking Begin Video Visit, please check your web browser’s pop-up settings and allow Zoom for pop-ups.

screenshot of Zoom opening desktop

Step 7

Once connected you will be placed in our virtual waiting room. Your provider will be with you soon.

screenshot waiting for provider to join

Step 8

When your provider connects you will see a video preview screen and be prompted to connect audio. Select “Join with Computer Audio”. If prompted, allow the computer to join with video.

screenshot joining Zoom call desktop

Step 9

Check that your microphone is unmuted and video has started. The video camera and audio microphone should not have red lines through them.

screenshot Zoom call desktop

Step 10

Your provider will end the meeting when the visit is over.