On Memorial Day, Monday, May 29, most Ortho On Call locations and Blacksburg are open for urgent orthopedic care; see links for hours. All other OrthoVirginia locations will be closed.

Bill Pay

Finding the answers you need about your bill, managing your account, or making a payment doesn’t have to be confusing, overwhelming, or time-consuming. We collected some resources and info to help make the process go more smoothly.

Pay your bill online

Visit OrthoVirginia’s secure patient portal—MyChart—to view, download, and print your past billing statements or pay a bill with your checking account or credit card. 

While you’re logged in, you can also:

Alert: Third-Party Payment Sites

We want to remind you the safest and most secure way to pay your OrthoVirginia bill online is through MyChart. Use the links here to make your payments.

Please be alert to third-party companies who market online bill payment services but are not OrthoVirginia. These companies will take your payment, charge you a service and ultimately pay OrthoVirginia. Their payment schedule to OrthoVirginia may take 30 to 90 days causing you to inadvertently be identified for collections.

Paperless statements

Are you tired of misplacing statements? Not having time to search among your files and paper? With paperless statements, you know exactly where to find your information, 24/7, and you are able to reduce clutter. Paperless statements are the default statement method. Other benefits to paperless statements include:

Get MyChart support

If you need additional help with accessing your account online, please email patient support at [email protected] or call 877-701-6088.

Pay your bill by phone

Call 866-706-7846—anytime—to check your balance and make a one-time payment.

Pay your bill by mail

Please include your account number on your check.

Send payments to:

OrthoVirginia Billing Department 
P.O. Box 715831
Philadelphia, Pa 19171-5831

Note: Any payment by check returned for insufficient funds will incur a $50 fee.

Questions about your bill?

Call us at 866-706-7846 on Monday–Friday from 8 a.m.–5 p.m. or use MyChart to send us a message about your bill.

Notice of consumer rights (PDF)

Learn about insurance options

Paperless Statements Frequently Asked Questions

We will send statement details via MyChart and email instead of sending statements in the mail.

If you are the guarantor on the account, you will receive the statement. If you are not the guarantor, you will not receive the statement.

You will be able to see the statement in MyChart for 365 days.

If you are currently receiving paperless statements and would like to switch to paper statements, please follow these steps or an OV team member can assist you.