Before your appointment, you’ll check in using the MyChart app. You can check in up to a week before your appointment. 

TIP: We recommend checking in the day before your appointment. 

When it is time for your appointment, you’ll click on a the "Begin Visit" button in the MyChart app to join the appointment. The Zoom app will automatically open and connect you to the waiting room for your appointment.

You can join the visit up to 20 minutes in advance. You have a 40 minute grace period to join. If you haven't joined by the end of the grace period, you will need to reschedule.

 

On the day before your telemedicine appointment

Have your insurance information ready. If you usually have to pay at the doctor’s office, have a credit card ready for your co-pay. You must complete eCheck-in and pay the co-pay to be able to have your telemedicine appointment.

You can complete MyChart eCheck-in up to seven days before your appointment.

MyChart eCheck-In

You will need to follow these steps before every telemedicine appointment.

Step 1

If you have downloaded the MyChart app before, open it. If you have not, download the MyChart app from the Google Play store by going to the Google Play store and searching for MyChart or by clicking here from your phone.

screenshot Android download MyChart

Step 2

Once the MyChart Mobile app is open, log in. After you log in, click on the Visits button. 

screenshot Android MyChart

Step 3

Select “eCheck-In” and follow the prompts to complete the check-in process.

screenshot Android echeck-in

Step 4

You must fully complete eCheck-in and pay the copay to be able to join your telemedicine appointment.

Step 5

After you have completed eCheck-In you may close the MyChart app until it’s almost time for your telemedicine appointment.

Zoom set-up

If you’ve never used Zoom, follow these steps. The steps below will walk you through downloading Zoom and joining a practice call so you know your microphone and camera will work. If you’re comfortable using Zoom on your Android phone, you can skip this section.

Step 1

If you have downloaded the Zoom app before, open it. If you have not, download the Zoom app from the Google Play store by going to the Google Play store and searching for Zoom or by clicking here from your phone. It is free and you do not need to make a Zoom account.

screenshot Android download Zoom

Step 2

In Chrome, go to zoom.us/test and click Join Meeting.

screenshot Android Zoom test

Step 3

Select “Zoom” to open Zoom meeting links with Zoom. Select “Set to always open”.

screenshot Android Zoom test

Step 4

Select “Open supported links”. Select “Open in this app”. Select “Open supported links”.  

screenshots Android Zoom setup

Step 5

Enter your name and then select “OK”.

screenshot Android Zoom test

Step 6

Select “Got it” to give Zoom permission to use the microphone and camera.  

screenshot Android Zoom setup

Step 7

Select “Allow” to enable audio.

screenshot Android Zoom setup

Step 8

Select “Join Audio” and select “Call via Device Audio”. Select “Start Video”. Click the speaker icon in the top left of the screen to turn on the phone speaker.

screenshot Android Zoom setup

Step 9

Now you’ve tested Zoom! Select “Leave” to leave the meeting.

On the day of your telemedicine appointment

Before joining the call, remove dressings and bandages and sit in a well-lit area.

TIP: If video calls and watching online video works better some places in your home than in others, sit in one of those places.

You can follow these steps up to 20 minutes before and 40 minutes after your scheduled appointment

Step 1

Open the MyChart Mobile app and log in. After you log in, click on the Visits button.

screenshot Android MyChart

Step 2

If you’ve successfully completed eCheck-in and it is near the time of your appointment, you will see a green camera on a button for your appointment. Click on this button.

Step 3

Click “Begin Visit” at the bottom of the screen to join the appointment in Zoom.

screenshot Android begin visit

Step 4

Zoom will open. Enter your name and select “OK”.

screenshot Android start Zoom

Step 5

Once connected you will be placed in our virtual waiting room. Your provider will be with you soon.

screenshot Android wait for provider

Step 6

When your provider connects you will be taken to a preview screen where you can connect audio and video. 
Select “Join Audio”.
Select “Call via Device Audio”.

screenshot Android Zoom preview

Step 7

Once connected to audio, select “Start Video”.
Select “Allow” so Zoom can take pictures and record video.

screenshot Android start Zoom call

Step 8

Make sure to enable your device speaker so you can hear your provider during the visit.

screenshot Android enable speaker

Step 9

Your provider will end the meeting when the appointment is over.

screenshot Android ending meeting