Please complete the set-up of your MyChart and Zoom apps and steps 1-8 the day before your scheduled appointment. Please complete steps 9-17 on the day of your appointment with plenty of time before your appointment is scheduled to start. Following these steps will ensure you are able to start your scheduled appointment on time.
You may connect up to 20 minutes before to your appointment time. If you have not yet connected, you will be unable to connect 40 minutes after your scheduled time and your appointment will be canceled.
On the day before your video visit
Have your insurance information ready and a credit card ready if you have a co-pay. You may do these steps up to 7 days before your video visit.
On the day of your video visit
You may connect up to 20 minutes before your scheduled appointment. Connecting more than 40 minutes past the scheduled time will result in a canceled appointment that you will need to reschedule.
Before joining the call, remove dressings and bandages, sit in a well-lit area, and make sure you have a strong WiFi or cellular data signal.