Before your appointment, you’ll check in using the MyChart app. You can check in up to a week before your appointment.
TIP: We recommend checking in the day before your appointment.
When it is time for your appointment, you’ll click on a the "Begin Visit" button in the MyChart app to join the appointment. The Zoom app will automatically open and connect you to the waiting room for your appointment.
You can join the visit up to 20 minutes in advance. You have a 40 minute grace period to join. If you haven't joined by the end of the grace period, you will need to reschedule.
On the day before your telemedicine appointment
Have your insurance information ready. If you usually have to pay at the doctor’s office, have a credit card ready for your co-pay. You must complete eCheck-in and pay the co-pay to be able to have your telemedicine appointment.
You can complete MyChart eCheck-in up to seven days before your appointment.
You will need to follow these steps before every telemedicine appointment.
If you’ve never used Zoom, follow these steps. The steps below will walk you through downloading Zoom and joining a practice call so you know your microphone and camera will work. If you’re comfortable using Zoom on your Android phone, you can skip this section.
On the day of your telemedicine appointment
Before joining the call, remove dressings and bandages and sit in a well-lit area.
TIP: If video calls and watching online video works better some places in your home than in others, sit in one of those places.
You can follow these steps up to 20 minutes before and 40 minutes after your scheduled appointment