OrthoVirginia’s Response to COVID-19
Masks are optional. If you ask, we will mask.
This page will be updated regularly as new information is available.
At OrthoVirginia, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness as coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the high quality and compassionate care you have come to expect from your caregivers at OrthoVirginia. We are here for you.
We know you have questions and we hope the following will answer your questions as well as provide peace of mind. These Q&As will be updated regularly as the situation changes and new questions surface.
If you have a question that is not answered below, please do not hesitate to call us – phone numbers are located on this page for your convenience. Better yet, access MyChart for communications with our office.
The OrthoVirginia MyChart webpage and phone app will be an important tool for communications with OrthoVirginia. You will be able to communicate with our office, e-check in (where available), review your lab results and office notes. If you don’t have MyChart, sign up here or learn more.
Mask and Guest Policy
Masks are optional. If you ask, we will mask.
Q: What does a mask optional policy mean?
A: No one is required to wear a mask, but staff, physicians, patients and visitors may wear a mask if they wish. If a patient requests, OrthoVirginia staff and providers who interact with a patient will wear a mask. OrthoVirginia will continue to supply masks for patients, staff and providers who prefer to wear a mask.
Q: Can I come to my appointment if I’ve been exposed to COVID-19? What if I have symptoms?
A: We are asking patients who have been exposed to COVID-19 and do not develop symptoms to wait seven days before coming in for an appointment. If you have symptoms or tested positive, please wait 14 days and be asymptomatic before coming in for an appointment.
Q: Are OrthoVirginia and Ortho On Call open and seeing patients?
A: Yes, we are open. Your musculoskeletal health and fitness is of utmost importance to us. It is as important to us as it is to you to continue leading a healthy and an active lifestyle.
Q: I was recently tested for coronavirus and I’m waiting for the results. Am I able to still come in for my appointment?
A: If your test was performed because you have symptoms or close contact, you should not come to the office. However, if your test was performed for screening purposes only, you may enter our facilities.
Q: I’m not feeling well. Should I still come for my appointment?
A: If you’re not feeling well, we strongly encourage you to reschedule your appointment. However, if your orthopedic situation is urgent, please call us in advance so we may be prepared. For non-urgent appointments, rescheduling plays a significant role in helping to slow the spread of any virus whether it is coronavirus or the flu. Most important, if you reschedule, you WILL NOT be charged a missed visit fee.
Q: My primary care doctor considers me to be a high-risk patient, but I don’t feel sick. Should I reschedule?
A: First and most important, if your orthopedic situation is urgent, please call us in advance so we may prepare and provide the appropriate guidance. Your well-being is our priority. However, if you’re not comfortable coming into the office, OrthoVirginia continues to offer telemedicine visits as an option.
Q: How will I know if there is a change to my care schedule – consultation appointment, surgery, follow-up, or physical therapy?
A: First, you are always welcome to call us with any questions about your care or care schedule. But, rest assured we will be proactive in all communications related to your care. We do like to remind you about MyChart and the ease of communicating with us online. If you don’t have MyChart, sign up here or learn more. If you’re concerned about an elective surgery being postponed, we have more details in our blog post and Facebook Live.
Q: Some of my other doctors are offering telemedicine visits. Is this something available to me for my orthopedic care?
A: OrthoVirginia offers telemedicine. Visits most appropriate for a telemedicine visit could include post-operative follow-up visits, visits to review MRI and CT results, and visits to check progress or response to a treatment. Telemedicine involves the use of electronic communications such as a computer or phone. If a telemedicine visit is appropriate, our staff is happy to help get you set-up for your telemedicine visit. Many interactions with OrthoVirginia can be managed with MyChart communications or telephone calls and may not require a telemedicine visit. If you don’t have MyChart, sign up here or learn more.
Q: Where can I get updated information from OrthoVirginia?
A: We are offering several sources for updated information.
- This Q&A page will continue to be updated regularly.
- Follow us on your favorite social media channel – Facebook, Instagram and Twitter – for updates
- MyChart is another source for regular updated information. If you don’t have MyChart, sign up here or learn more.
Q: Do I need to wear a mask?
A: No, we have moved to a mask optional policy. If you ask, the staff and providers who assist you will mask.
Q: I just had surgery and my doctor told me I would need physical therapy for four to six weeks. Is physical therapy still open?
A: Your complete recovery from surgery is of utmost importance to OrthoVirginia. Our physical therapy services are still open.
Q: I saw on your website you offer telemedicine. Does that include physical therapy?
A: OrthoVirginia is committed to providing the safest and most convenient care during this time. Telemedicine is a great option. Your physical therapist will contact you directly about the viability of telemedicine for your specific course of treatment.
Q: My therapist called and told me I’m being transitioned to an at-home program for my therapy. Why is that?
A: Proactively transitioning you to an at-home program is an opportunity to safely practice social distancing while still working on your recovery in the convenience of your home. Your therapist is just a phone call away or if available, a video visit.
Q: If I feel like I don’t need to come into physical therapy because I can do my exercises at home. Is that okay?
A: Your recovery back to an active lifestyle is most important. We recommend you talk with your doctor first to make sure home exercises are appropriate given the stage of your recovery.