On Sunday, January 25, Ortho On Call locations in the Lynchburg area and Southwest Virginia are closed and Ortho On Call locations in the Richmond area will open at noon. On Monday, January 26, some offices will open at 10 a.m. If you have an appointment that is canceled, someone from our office will contact you. We apologize for any inconvenience. Please stay safe. See affected offices

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Sending a Message in MyChart

Follow these instructions to send a message in MyChart. Select the type of message you want to send to go to those instructions.

Ask a Medical Question in MyChart

Step 1

Log in to MyChart. Select Messages.

screenshot of MyChart app home screen with red box around messages

Step 2

Select Send a message.

screenshot of MyChart app with red box around Send a message button

Step 3

Select Ask a medical question.

screenshot of MyChart app with a red box around Ask a medical question

Step 4

Review the messaging disclaimer and select Next.

screenshot of MyChart app messaging disclaimer with a red box around Next button

Step 5

Select the type of medical question.

screenshot of MyChart app with a red box around types of medical question options

Step 6

Select your provider.

screenshot of MyChart app with a red box around a provider

Step 7

Write your subject line and message then select Send.

screenshot of MyChart app with a red box around subject and content sections and send button

Step 8

You will receive a confirmation that the message has been sent.

screenshot of MyChart app with a sent message to a doctor

Send a Customer Service MyChart Message

Step 1

Log in to MyChart. Select Messages.

screenshot of MyChart app home screen with red box around messages

Step 2

Select Send a message.

screenshot of MyChart app with red box around Send a message button

Step 3

Select Ask a customer service question.

screenshot of MyChart app with a red box around Ask a customer service question

Step 4

Select the type of customer service question.

Step 5

Write your subject line and message then select Send.

Step 6

You will receive a confirmation that the message has been sent.

Questions?

If you need additional support using your MyChart account, email us at [email protected] or call our MyChart patient support line at 877-701-6088.