This page will be updated regularly as new information is available.
At OrthoVirginia, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness as coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the high quality and compassionate care you have come to expect from your caregivers at OrthoVirginia. We are here for you.
We know you have questions and we hope the following will answer your questions as well as provide peace of mind. These Q&As will be updated regularly as the situation changes and new questions surface.
If you have a question that is not answered below, please do not hesitate to call us - phone numbers are located on this page for your convenience. Better yet, access MyChart for communications with our office.
The OrthoVirginia MyChart webpage and phone app will be an important tool for communications with OrthoVirginia. You will be able to communicate with our office, e-check in (where available), review your lab results and office notes. If you don’t have MyChart, sign up here or learn more.
Mask and Guest Policy
ALL patients & visitors are required to wear a MASK at ALL times. Therapy patients must wear a surgical mask.
Q: Why is OrthoVirginia requiring me to wear a mask to my appointment? What if I don't have a mask?
A: Do your part to help stop this pandemic by wearing a mask. Many people who have COVID-19 do not have any symptoms. Wearing a mask, along with following the other social distancing protocols like staying at least six feet from people and washing your hands frequently, helps prevent the spread of the disease. Therapists and patients must be near each other for a long period of time and cannot follow social distancing guidelines, so extra protection from surgical masks is required. If you do not have a mask, we will provide one.
Safety is extremely important to us. Our providers and staff all wear surgical masks in the office. Both people wearing a high-quality, well-fitting mask reduces the risk of COVID-19 transmission by 95%.
PLEASE NOTE: we are no longer allowing our employees, patients and visitors to wear a face covering or mask with a pop-off valve. This type of mask allows exhaled air to escape unfiltered to those around the wearer. If you arrive at our office with a pop-off valve mask, you will be offered a surgical mask to cover your mask or replace your mask with the surgical mask.
How to Make a No-Sew Face Mask from a Bandanna
How to Make a No-Sew Face Mask from a Sock
Q: Is it okay to bring someone with me to my appointment?
A: As we continue to focus on creating a safe environment for our patients and staff as well as following social distancing guidelines, we are no longer allowing patients to bring guests with them to their appointments with the exception of minor patients, patients with limited mobility or those with extenuating circumstances. If someone needs to accompany the patient, we are limiting patients to one guest. Thank you for your help as we work to keep each other safe and healthy.
Q: What screening criteria is OrthoVirginia following?
A: Following CDC guidelines, all patients, visitors, employees, and physicians entering OrthoVirginia buildings will be screened, including having their temperature taken where available and answering the following questions. Individuals who have a temperature of 100.4°F/38°C or who answer “yes” to any of these questions will be asked to go home and patient appointments will be rescheduled.
- Have you had a fever of 100.4°F/38°C in the past two days?
- Do you have a cough, sneezing, sore throat, headache, shortness of breath, difficulty breathing or headache?
- Have you been in close contact (less than six feet away for 15 minutes or more) with anyone who
- Has coronavirus
- Is suspected of having coronavirus
- Has been recently tested and is awaiting results or is suspected of having the coronavirus?
- Have you tested positive for coronavirus in the past 14 days?
Q: May I wear a face shield or neck gaiter instead of a mask?
A: Face shields and neck gaiters do not give enough protection for the person wearing them or the people nearby if they are worn alone. Face shields and neck gaiters cannot be used instead of a mask. You may wear a face shield or neck gaiter in addition to your mask, if you choose.
Q: Are OrthoVirginia and Ortho On Call open and seeing patients?
A: Yes, we are open. Your musculoskeletal health and fitness is of utmost importance to us. It is as important to us as it is to you to continue leading a healthy and an active lifestyle.
Q: What are you doing to make surgery safe?
A. Our team’s primary focus during this pandemic has been on creating the safest environment for you to receive care and for our staff to provide care. We are taking numerous precautions, including:
- Screening and testing all patients, visitors, employees, and visitors for symptoms of coronavirus or other respiratory illnesses, including screening for fever.
- Practicing social distancing as much as possible.
- Limiting the number of guests per patient to one.
- Requiring masks for all appointments to be worn at all times. Masks with pop-off valves are not acceptable as this mask allows exhaled air to escape unfiltered to those around the wearer. If you arrive at our office with a pop-off valve mask, you will be offered a paper mask to cover your mask or replace your mask with the paper mask.
At this time we are unable to routinely test all patients and visitors for COVID-19 due to a lack of adequate tests. If the tests become more readily available in the future, we will move to provide that testing.
Q: I was recently tested for coronavirus and I’m waiting for the results. Am I able to still come in for my appointment?
A: If your test was performed because you have symptoms or close contact, you should not come to the office. However, if your test was performed for screening purposes only, you may enter our facilities.
Q: Is it safe for me to keep my appointment? What is OrthoVirginia doing to help?
A: In accordance with CDC guidelines, OrthoVirginia is following best practices to provide you and our employees with a safe environment.
- Increased cleaning our offices, waiting and exam rooms. We will be paying close attention to areas that are touched frequently, such as doorknobs.
- Making hand sanitizer stations available.
- We are following strict hand washing protocols for all employees.
- Preemptive patient screening including temperature checks and questions about symptoms and travel for anyone entering our clinics and operatories – all patients, visitors, employees, and providers. The questions are following CDC guidelines. If someone has a temperature of 100.4°F/38°C or higher or answers yes to any of the questions they will be asked to leave. Patient appointments will be rescheduled.
Requiring all patients and visitors to bring and wear a mask to their appointment. Masks must be worn at all times, including in exam rooms, and may not have a pop-off valve. Face shields cannot substitute for masks. Also, all providers and employees will be wearing masks at all times.
- We are discontinuing use of tablets and kiosks for patient check-in (OrthoVirginia staff use only).
- Providing patients with options to wait in cars rather than in our lobby areas.
We are reducing the number of patients and staff in each office at any one time.
Any OrthoVirginia providers or team members who meet any of the CDC exposure guidelines above will be required to follow the CDC guidelines for testing and quarantine.
- As appropriate, OrthoVirginia has made arrangements for non-clinic staff to work from home as our way to help limit exposure and slow the spread of the virus.
- We are limiting travel and face-to-face meetings for all employees.
Q: I'm not feeling well. Should I still come for my appointment?
A: If you’re not feeling well, we strongly encourage you to reschedule your appointment. However, if your orthopedic situation is urgent, please call us in advance so we may be prepared. For non-urgent appointments, rescheduling plays a significant role in helping to slow the spread of any virus whether it is coronavirus or the flu. Most important, if you reschedule, you WILL NOT be charged a missed visit fee.
Q: My primary care doctor considers me to be a high-risk patient, but I don't feel sick. Should I reschedule?
A: First and most important, if your orthopedic situation is urgent, please call us in advance so we may prepare and provide the appropriate guidance. Your well-being is our priority. However, the CDC recommends you do not go into a doctor’s office for your appointment. OrthoVirginia offers telemedicine visits to assist in your care.
Q: How will I know if there is a change to my care schedule – consultation appointment, surgery, follow-up, or physical therapy?
A: First, you are always welcome to call us with any questions about your care or care schedule. But, rest assured we will be proactive in all communications related to your care. We do like to remind you about MyChart and the ease of communicating with us online. If you don’t have MyChart, sign up here or learn more. If you’re concerned about an elective surgery being postponed, we have more details in our blog post and Facebook Live.
Q: Some of my other doctors are offering telemedicine visits. Is this something available to me for my orthopedic care?
A: OrthoVirginia offers telemedicine. Visits most appropriate for a telemedicine visit could include post-operative follow-up visits, visits to review MRI and CT results, and visits to check progress or response to a treatment. Telemedicine involves the use of electronic communications such as a computer or phone. If a telemedicine visit is appropriate, our staff is happy to help get you set-up for your telemedicine visit. Many interactions with OrthoVirginia can be managed with MyChart communications or telephone calls and may not require a telemedicine visit. If you don’t have MyChart, sign up here or learn more.
Q: Where can I get updated information from OrthoVirginia?
A: We are offering several sources for updated information.
Q: Are there things I should be doing that could be helpful during this time?
A: If you have health concerns beyond orthopedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC (www.cdc.gov/COVID19) and WHO (https://www.who.int/).
- Wash your hands (two “Happy Birthday” verses).
- Avoid placing your hands on your face, mouth, nose or eyes.
- If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol.
- Cover your coughs and sneezes with a tissue and throw the tissue in the trash.
- Clean and disinfect frequently touched surfaces and objects.
- Avoid close contact with people who are sick.
- Limit your exposure to large crowds.
- Wear a mask any time you will be indoors in a public place or outdoors within six feet of other people.
Q: Do I need to wear a mask?
A: Yes, therapy patients are required to wear a surgical mask. Therapists and patients must be near each other for a long period of time and cannot follow social distancing guidelines, so extra protection from surgical masks is required. If you do not have a mask, we will provide one.
Q: I just had surgery and my doctor told me I would need physical therapy for four to six weeks. Is physical therapy still open?
A: Your complete recovery from surgery is of utmost importance to OrthoVirginia. Our physical therapy services are still open. However, we suggest you reach out to your surgeon for his/her recommendation based upon where you are in your recovery as you might be a candidate for at home exercises or telemedicine visit.
Q: I saw on your website you offer telemedicine. Does that include physical therapy?
A: OrthoVirginia is committed to providing the safest and most convenient care during this time. Telemedicine is a great option. Your physical therapist will contact you directly about the viability of telemedicine for your specific course of treatment.
Q: My therapist called and told me I’m being transitioned to an at-home program for my therapy. Why is that?
A: Proactively transitioning you to an at-home program is an opportunity to safely practice social distancing while still working on your recovery in the convenience of your home. Your therapist is just a phone call away or if available, a video visit.
Q: I read on the CDC website that part of social distancing is to be 6’ away from anyone. My physical therapist has to help move my body as part of my treatment and isn’t 6’ away, is that safe? Should I reschedule my appointment?
A: Your safety and that of our staff is our number one priority. We are following CDC screening guidelines before anyone – patients and staff – enters our offices to reduce the risk of exposure. If you feel uncomfortable, please talk with your physical therapist for ways to continue your therapy at home or if telemedicine is an option for you. You will NOT be charged for a rescheduled or canceled appointment.
Watch our therapy safety measures video
Q: If I feel like I don’t need to come into physical therapy because I can do my exercises at home. Is that okay?
A: Your recovery back to an active lifestyle is most important. We recommend you talk with your doctor first to make sure home exercises are appropriate given the stage of your recovery.