On Sunday, January 25, Ortho On Call locations in the Lynchburg area and Southwest Virginia are closed and Ortho On Call locations in the Richmond area will open at noon. On Monday, January 26, some offices will open at 10 a.m. If you have an appointment that is canceled, someone from our office will contact you. We apologize for any inconvenience. Please stay safe. See affected offices

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Mobile Self Check-In at Clinic: Let Us Know You’re Here

If you have the MyChart mobile app, you can check in using your phone when you arrive at an OrthoVirginia clinic. If your phone has location services turned on, you can even get a notification to make it easier. Follow the steps below to let us know you’ve arrived or to turn on location services.

Click on the link to jump to those instructions.

Let Us Know You’re Here: eCheck-In Completed

If you previously completed eCheck-In, follow these steps when you arrive at the OrthoVirginia office. If you did not complete eCheck-In, please scroll down to the next section. You will need a MyChart account and the MyChart mobile app.

Step 1

Log in to the MyChart mobile app and select I’m here under the appointment for today.

screenshot of MyChart app home screen with red box around I'm here button

Step 2

Select I’m here to confirm that you are in the clinic reception area.

screenshot of MyChart self-arrival with red box around I'm here button

Step 3

Sit down and wait to be called back.

screenshot of MyChart app confirming you're checked in

Let Us Know You’re Here: eCheck-In Not Completed

If you have not completed eCheck-In, follow these steps when you arrive at the OrthoVirginia office. You will need a MyChart account and the MyChart mobile app.

Step 1

Log in to the MyChart mobile app and select I’m here under the appointment for today.

screenshot of MyChart app home screen with red box around I'm here button

Step 2

Confirm you are in the clinic waiting room.

screenshot of MyChart self-arrival with red box around I'm here button

Step 3

Complete the eCheck-In steps. To see the steps for eCheck-In, click here.

screenshot of MyChart app with red box around eCheck-In button

How to Turn on Location Services

If you turn on location-based arrival, the MyChart app will send you a push notification when you’re close to the office. You will need a MyChart account and the MyChart mobile app. These instructions show an iPhone interface, but the Android interface is similar.

Step 1

Log in to MyChart and click on the appointment itself.

screenshot of MyChart app with a red box around an appointment

Step 2

Click the icon next to Location-based Arrival.

screenshot of MyChart app with a red box around the icon next to location-based arrival; the icon says disabled

Step 3

Click Turn on Appointment Arrival. Your phone will take you to settings.

screenshot of MyChart app with a red box around the button Turn on Appointment Arrival

Step 4

Within your settings, make sure Always and Precise are on for your MyChart app. In an iPhone, you’ll go to the MyChart app settings and selection Location.

screenshot of iPhone settings for MyChart app with a red box around location option

Step 5

Then select Always and turn on the toggle for Precise Location.

screenshot of iPhone location settings for MyChart app with red boxes around Always option for allow location access and precise location toggle

Step 6

Location-based Arrival is now enabled. You will receive a push notification when you arrive at the clinic.

screenshot of MyChart app with a red box around the location-based arrival option; icon says enabled

Questions?

If you need additional support using your MyChart account, email us at [email protected] or call our MyChart patient support line at 877-701-6088. 

Main MyChart page