Bill Pay
In November 2025, OrthoVirginia is transitioning to a new payment portal. Find the answers to your questions below.
Finding the answers you need about your bill, managing your account, or making a payment doesn’t have to be confusing, overwhelming, or time-consuming. We collected some resources and info to help make the process go more smoothly.
Pay your bill online
You have two secure methods to view, download, print, and pay your bill online: the payment portal or MyChart.
Using payment portal
You can make payments quickly and easily online using a payment portal.
- For bills dated on or before October 31, 2025, visit OVA.patientbillhelp.com
- For bills dated on or after November 1, 2025, visit pay.orthovirginia.com
Using MyChart
If you have MyChart, you can currently use MyChart to pay bills dated on or before October 31, 2025.
Alert: Third-Party Payment Sites
We want to remind you the safest and most secure way to pay your OrthoVirginia bill online is through the payment portal or MyChart. Use the links above to make your payments.
Please be alert to third-party companies who market online bill payment services but are not OrthoVirginia. These companies will take your payment, charge you a service fee and ultimately pay OrthoVirginia. Their payment schedule to OrthoVirginia may take 30 to 90 days causing you to inadvertently be identified for collections.
Paperless statements
Are you tired of misplacing statements? Not having time to search among your files and paper? With paperless statements, you know exactly where to find your information, 24/7, and you are able to reduce clutter. Other benefits to paperless statements include:
- Your billing information is always protected and secure.
- Easy to access anytime, anywhere even when you’re away from home.
- View your statements as soon as they’re available. You don’t have to wait on your mail carrier to deliver.
- Receive email and text alerts when your paperless statements are ready.
- Find recent transactions easier than flipping through pages of statements.
- Paperless statements are eco-friendly.
Get technical support
For help with the payment portal, please call us.
- For bills dated on or before October 31, 2025: 844-493-7933 Monday-Friday 8 a.m.–8 p.m.
- For bills dated on or after November 1, 2025: 888-787-1624 Monday-Friday 8 a.m.–6 p.m.
If you need additional help accessing your MyChart account, please visit the MyChart information page for assistance.
Pay your bill by phone
Call us—anytime—to check your balance and make a one-time payment.
- For bills dated on or before October 31, 2025: 844-493-7933
- For bills dated on or after November 1, 2025: 888-707-6885
Pay your bill by mail
Please include your account number on your check.
Send payments to:
For bills dated on or before October 31, 2025
OrthoVirginia Billing Department
PO Box 26001
Miami, FL 33102-6001
For bills dated on or after November 1, 2025
OrthoVirginia
PO Box 715831
Philadelphia, PA 19171
Note: Any payment by check returned for insufficient funds will incur a $50 fee.
Questions about your bill?
Call us or use the payment portal to send us a message about your bill.
- For bills dated on or before October 31, 2025: 844-493-7933 Monday-Friday 8 a.m.–8 p.m.
- For bills dated on or after November 1, 2025: 888-787-1624 Monday-Friday 8 a.m.–6 p.m.