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Sending a Message in MyChart

Follow these instructions to send a message in MyChart. Select the type of message you want to send to go to those instructions.

Ask a Medical Question in MyChart

Step 1

Log in to MyChart. Select Messages.

screenshot of MyChart app home screen with red box around messages

Step 2

Select Send a message.

screenshot of MyChart app with red box around Send a message button

Step 3

Select Ask a medical question.

screenshot of MyChart app with a red box around Ask a medical question

Step 4

Review the messaging disclaimer and select Next.

screenshot of MyChart app messaging disclaimer with a red box around Next button

Step 5

Select the type of medical question.

screenshot of MyChart app with a red box around types of medical question options

Step 6

Select your provider.

screenshot of MyChart app with a red box around a provider

Step 7

Write your subject line and message then select Send.

screenshot of MyChart app with a red box around subject and content sections and send button

Step 8

You will receive a confirmation that the message has been sent.

screenshot of MyChart app with a sent message to a doctor

Send a Customer Service MyChart Message

Step 1

Log in to MyChart. Select Messages.

screenshot of MyChart app home screen with red box around messages

Step 2

Select Send a message.

screenshot of MyChart app with red box around Send a message button

Step 3

Select Ask a customer service question.

screenshot of MyChart app with a red box around Ask a customer service question

Step 4

Select the type of customer service question.

Step 5

Write your subject line and message then select Send.

Step 6

You will receive a confirmation that the message has been sent.

Questions?

If you need additional support using your MyChart account, email us at [email protected] or call our MyChart patient support line at 877-701-6088.