On Sunday, January 25, Ortho On Call locations in the Lynchburg area and Southwest Virginia are closed and Ortho On Call locations in the Richmond area will open at noon. On Monday, January 26, some offices will open at 10 a.m. If you have an appointment that is canceled, someone from our office will contact you. We apologize for any inconvenience. Please stay safe. See affected offices

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Accessing Letters in MyChart

Follow these instructions to access any letters your doctor has written in MyChart.

Note: These are letters for purposes such as sending to your workplace or school. If you have a question for your doctor, please use the messaging option within MyChart.

Step 1

Log in to MyChart. Select the menu button in the top left, made up of three horizontal bars.

screenshot of MyChart app with red box around menu button

Step 2

Under the heading Communication, select Letters.

screenshot of MyChart mobile app menu with red box around letters

Step 3

Select the letter to open it.

screenshot of MyChart mobile app with red box around a letter

Step 4

You are now seeing the details of the letter. To save to PDF, select the three dots in the top right corner.

screenshot of MyChart mobile app showing a work/school excuse letter and a red box around a menu option

Questions?

If you need additional support using your MyChart account, email us at [email protected] or call our MyChart patient support line at 877-701-6088. 

Main MyChart page