Telemedicine Instructions Using an iPhone

Follow these step-by-step instructions to attend your telemedicine appointment on your iPhone.

You’ll need to do steps 1-15 between one and seven days before your appointment, and steps 16-22 on the day of your appointment with plenty of time before your scheduled appointment.

You must use the MyChart Mobile app. Telemedicine appointments don’t work on phone browsers (like Safari).

Please complete the set-up of your MyChart and Zoom apps and the initial steps the day before your scheduled appointment. Please complete the second part of the instructions on the day of your appointment with plenty of time before your appointment is scheduled to start. Following these steps will ensure you are able to start your scheduled appointment on time.

You may connect up to 20 minutes before to your appointment time. If you have not yet connected, you will be unable to connect 40 minutes after your scheduled time and your appointment will be canceled.

On the day before your video visit

Have your insurance information ready and a credit card ready if you have a co-pay.

Step 1

Download the Zoom application from the App Store by going to the App Store and searching for Zoom or by clicking here from your phone. You will not need to set up a Zoom account.

Step 2

Download the MyChart Mobile application from the App Store by going to the App Store and searching for MyChart or by clicking here from your phone.

Step 3

Before your visit you will need to configure your Zoom app settings to allow access to the camera and microphone on your iPhone.
In Safari, go to zoom.us/test and click Join Meeting.

Step 4

Select “Open” when asked if you would like to open the page in Zoom.

Step 5

Enter your name and select “Continue”.

Step 6

Select “Join with Video”.

Step 7

Select “OK” to enable Zoom access to the camera.

Step 8

Select “OK” to enable Zoom access to the microphone.

Step 9

Select “Don’t Allow” to keep Zoom from sending you notification.

Step 10

Select “Call using Internet Audio”.

Step 11

This concludes the Zoom test. Select “End” or “Leave” to exit the meeting.

Step 12

Exit the Zoom app. Open the MyChart app and log in.
Once you are logged into MyChart, click on the Visits tile.

Step 13

Select “eCheck-In” and follow the prompts to complete the check-in process.

Step 14

You must fully complete eCheck-in to be able to join your telemedicine visit, including paying the copay.

Step 15

After you have completed eCheck-In you may close the MyChart app until the day of your video visit.

On the day of your video visit

You may connect up to 20 minutes before your scheduled appointment. Connecting more than 40 minutes past the scheduled time will result in a canceled appointment that you will need to reschedule.

Before joining the call, remove dressings and bandages, sit in a well-lit area, and make sure you have a strong WiFi or cellular data signal.

Step 16

Step 17

If you have completed eCheck-in and are no more than 20 minutes before your appointment time or 40 minutes after your appointment time you will see a green camera in your appointment tile.
Click on this tile to access the link to your visit.

screenshot iPhone MyChart access appointment

Step 18

Click “Begin Visit” at the bottom of the screen to join the visit in Zoom.

Step 19

Once connected you will be placed in our virtual waiting room. Your provider will be with you soon.

Step 20

When your provider has connected your screen will begin Video Preview.
Select “Call using Internet Audio” to connect your microphone.
Select “Join with Video” to enable your camera.

Step 21

Tap your screen to check that your speaker is on, your microphone is unmuted and the video has started:

Step 22

Your provider will end the meeting when the visit is over.