Telemedicine Instructions Using an iPhone

This page has step-by-step instructions to join your telemedicine appointment using your iPhone.

You’ll need two free apps: the MyChart Mobile app and the Zoom app. Telemedicine appointments don’t work on phone browsers (like Safari).

Before your appointment, you’ll check in using the MyChart Mobile app. You can check in up to a week before your appointment.

TIP: We recommend checking in the day before your appointment.

When it is time for your appointment, you’ll click on a the "Begin Visit" button in the MyChart Mobile app to join the appointment. The Zoom app will automatically open and connect you to the waiting room for your appointment.

You can join the visit up to 20 minutes in advance. You have a 40 minute grace period to join. If you haven't joined by the end of the grace period, you will need to reschedule.

On the day before your telemedicine appointment

Have your insurance information ready. If you usually have to pay at the doctor’s office, have a credit card ready for your co-pay. You must complete eCheck-in and pay the co-pay to be able to have your telemedicine appointment.

You can complete MyChart eCheck-in up to seven days before your appointment.

MyChart eCheck-In

You will need to follow these steps before every telemedicine appointment.

Step 1

If you have downloaded the MyChart Mobile app before, open it. If you have not, download the MyChart Mobile app from the App Store by going to the App Store and searching for MyChart or by clicking here from your phone.

Step 2

Once the MyChart Mobile app is open, log in. After you log in, click on the Visits button.

Step 3

Select “eCheck-In” and follow the prompts to complete the check-in process.

Step 4

You must fully complete eCheck-in and pay the copay to be able to join your telemedicine appointment.

Step 5

After you have completed eCheck-In you may close the MyChart app until it’s almost time for your telemedicine appointment.

Zoom set-up

If you’ve never used Zoom, follow these steps. The steps below will walk you through downloading Zoom and joining a practice call so you know your microphone and camera will work. If you’re comfortable using Zoom on your iPhone, you can skip this section.

Step 1

If you have downloaded the Zoom app before, open it. If you have not, download the Zoom app from the App Store by going to the App Store and searching for Zoom or by clicking here from your phone. It is free and you do not need to make a Zoom account.

Step 2

In Safari, go to zoom.us/test and click Join Meeting.

Step 3

Select “Open” when asked if you would like to open the page in Zoom.

Step 4

Enter your name and select “Continue”.

Step 5

Select “Join with Video”.

Step 6

Select “OK” to enable Zoom access to the camera.

Step 7

Select “OK” to enable Zoom access to the microphone.

Step 8

Select “Don’t Allow” to keep Zoom from sending you notification.

Step 9

Select “Call using Internet Audio”.

Step 10

Now you’ve tested Zoom! Select “End” to leave the meeting.

On the day of your telemedicine appointment

Before joining the call, remove dressings and bandages and sit in a well-lit area.

TIP: If video calls and watching online video works better some places in your home than in others, sit in one of those places.

You can follow these steps up to 20 minutes before and 40 minutes after your scheduled appointment

Step 1

Open the MyChart Mobile app and log in. After you log in, click on the Visits button.

Step 2

If you’ve successfully completed eCheck-in and it is near the time of your appointment, you will see a green camera on a button for your appointment. Click on this button.

screenshot iPhone MyChart access appointment

Step 3

Click “Begin Visit” at the bottom of the screen to join the appointment in Zoom.

Step 4

Once connected you will be placed in our virtual waiting room. Your provider will be with you soon.

Step 5

When your provider has joined your screen will begin Video Preview.
Select “Call using Internet Audio” to connect your microphone.
Select “Join with Video” to start your camera.

Step 6

Tap your screen to check that your speaker is on, your microphone is unmuted and the video has started:

Step 7

Your provider will end the meeting when the appointment is over.