Please complete the set-up of your MyChart and Zoom apps and the initial steps the day before your scheduled appointment. Please complete the second part of the instructions on the day of your appointment with plenty of time before your appointment is scheduled to start. Following these steps will ensure you are able to start your scheduled appointment on time.

You may connect up to 20 minutes before to your appointment time. If you have not yet connected, you will be unable to connect 40 minutes after your scheduled time and your appointment will be canceled.

 

On the day before your video visit

Have your insurance information ready and a credit card ready if you have a co-pay.

Step 1

Download the Zoom application from the App Store by going to the App Store and searching for Zoom or by clicking here from your phone. You will not need to set up a Zoom account.

screenshot iPhone Zoom App store

Step 2

Download the MyChart Mobile application from the App Store by going to the App Store and searching for MyChart or by clicking here from your phone.

screenshot iPhone MyChart App store

Step 3

Before your visit you will need to configure your Zoom app settings to allow access to the camera and microphone on your iPhone. 
In Safari, go to zoom.us/test and click Join Meeting.

screenshot iPhone Zoom test

Step 4

Select “Open” when asked if you would like to open the page in Zoom.

screenshot iPhone Zoom test

Step 5

Enter your name and select “Continue”.

screenshot iPhone Zoom test

Step 6

Select “Join with Video”.

screenshot iPhone Zoom test

Step 7

Select “OK” to enable Zoom access to the camera. 

screenshot iPhone Zoom test

Step 8

Select “OK” to enable Zoom access to the microphone. 

screenshot iPhone Zoom test

Step 9

Select “Don’t Allow” to keep Zoom from sending you notification. 

screenshot iPhone Zoom test

Step 10

Select “Call using Internet Audio”.

screenshot iPhone Zoom test

Step 11

This concludes the Zoom test. Select “End” or “Leave” to exit the meeting.

screenshot iPhone Zoom test

Step 12

Exit the Zoom app. Open the MyChart app and log in. 
Once you are logged into MyChart, click on the Visits tile. 

screenshot iPhone MyChart

Step 13

Select “eCheck-In” and follow the prompts to complete the check-in process.

screenshot iPhone e-check-in

Step 14

You must fully complete eCheck-in to be able to join your telemedicine visit, including paying the copay. 

screenshot iPhone e-check-in

Step 15

After you have completed eCheck-In you may close the MyChart app until the day of your video visit.


On the day of your video visit

You may connect up to 20 minutes before your scheduled appointment. Connecting more than 40 minutes past the scheduled time will result in a canceled appointment that you will need to reschedule.

Before joining the call, remove dressings and bandages, sit in a well-lit area, and make sure you have a strong WiFi or cellular data signal.

Step 16

Login to the MyChart app. Once logged in, click on the Visits tile to access your telemedicine visit.

screenshot iPhone MyChart

Step 17

If you have completed eCheck-in and are no more than 20 minutes before your appointment time or 40 minutes after your appointment time you will see a green camera in your appointment tile. 
Click on this tile to access the link to your visit.

screenshot iPhone MyChart access appointment

Step 18

Click “Begin Visit” at the bottom of the screen to join the visit in Zoom.

screenshot iPhone begin visit

Step 19

Once connected you will be placed in our virtual waiting room. Your provider will be with you soon.

screenshot iPhone wait for provider

Step 20

When your provider has connected your screen will begin Video Preview.
Select “Call using Internet Audio” to connect your microphone.
Select “Join with Video” to enable your camera.

screenshot iPhone Zoom appointment

Step 21

Tap your screen to check that your speaker is on, your microphone is unmuted and the video has started:

screenshot iphone Zoom meeting

Step 22

Your provider will end the meeting when the visit is over.