Frequently asked questions
If you have a question about using telemedicine, please see the questions and answers below. If your question isn’t not covered here, please contact the MyChart support desk at 877-701-6088 or at [email protected].
Telemedicine is the practice of using video conference and telecommunications technology such as your smartphone or tablet for a follow up visit with your doctor.
Your telemedicine follow up appointment is scheduled through your MyChart account. See below for a complete list of what you will need, prior to the date and time of your appointment.
To ensure that you connect with your physician you will need the following:
- Smartphone, tablet or a desktop that is used for teleconferencing.
- Active MyChart account.
- MyChart, MyChart Mobile & Zoom applications.
- eCheck-In: have insurance information ready.
- On day of appointment, make sure your device is fully charged; you can login to your visit up to 10 minutes prior to start time.
Telemedicine visits cost the same as office visits and are a convenient alternative for some patients. Co-pays specific to your plan are accepted during the eCheck-In process.
If patients connect more than 40 minutes late to their telemedicine visit, their appointment is cancelled.
Patients under the age of 18 must have an adult present during their telemedicine visit.