Frequently asked questions

If you have a question about using telemedicine, please see the questions and answers below. If your question isn’t not covered here, please contact the MyChart support desk at 877-701-6088 or at [email protected].

OrthoVirginia offers MyChart Support my emailing [email protected] or by calling 877-701-6088.

Telemedicine is the practice of using video conference and telecommunications technology such as your smartphone or tablet for a follow up visit with your doctor.

Your telemedicine follow up appointment is scheduled through your MyChart account. See below for a complete list of what you will need, prior to the date and time of your appointment.

To ensure that you connect with your physician you will need the following:

  • Smartphone, tablet or a desktop that is used for teleconferencing.
  • Active MyChart account.
  • MyChart Mobile app or MyChart on a desktop.
  • eCheck-In: have insurance information ready.
  • On day of appointment, make sure your device is fully charged; you can login to your visit up to 10 minutes prior to start time.

Telemedicine visits cost the same as office visits and are a convenient alternative for some patients. Co-pays specific to your plan are accepted during the eCheck-In process.

If patients connect more than 15 minutes late to their telemedicine visit, their appointment is cancelled.

Patients under the age of 18 must have an adult present during their telemedicine visit.