Q. What if I am having trouble creating a new account in MyChart?

A. OrthoVirginia offers MyChart Support at 877-701-6088.

Q. What is telemedicine?

A. Telemedicine is the practice of using video conference and telecommunications technology such as your smartphone or tablet for a follow up visit with your doctor.

Q. How does it work?

A. Your telemedicine follow up appointment is scheduled through your MyChart account. See above for a complete list of what you will need, prior to the date and time of your appointment.

Q. What will I need for this visit?

A. To ensure that you connect with your physician you will need the following:

  • Smartphone, tablet or a desktop that is used for teleconferencing.
  • Active MyChart account.
  • MyChart, MyChart Mobile & Zoom applications.
  • eCheck-In: have insurance information ready.
  • On day of appointment, make sure your device is fully charged; you can login to your visit up to 10 minutes prior to start time.

Q. What is the cost of a telemedicine appointment?

A. Telemedicine visits cost the same as office visits and are a convenient alternative for some patients. Co-pays specific to your plan are accepted during the eCheck-In process.

Q. What if I am late to the appointment?

A. If patients connect more than 40 minutes late to their telemedicine visit, their appointment is cancelled.

Q. Can my teenager have a video visit?

A. Patients under the age of 18 must have an adult present during their telemedicine visit.