Patient Portal

Sign up for MyChart – New Patient Portal

Epic – A new Integrated Practice Management and Electronic Health Record System
AND a new patient portal – MyChart

Improved patient experience and functionality for providers and a single database for the practice's processes and policies

We appreciate your support while OrthoVirginia providers and staff transition to a new electronic health record system.

 

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MyChart – New Patient Portal will go live on Feb. 20, with full features available on March 1, 2017.

MyChart features will allow you to complete and submit your medical history questionnaire, view your test results and more.

MyChart offers patients personalized and secure on-line access to portions of your medical records.

Request Appointments in MyChart (available on March 1, 2017)

With an established account, patients can log on for the following information:

Features Available February 20, 2017

  • Complete and submit your medical history questionnaire

Features Available March 1, 2017

  • Request medical appointments
  • Pay your bill
  • View your health summary from the MyChart electronic health record.
  • View your test results
  • Request prescription renewals
  • Communicate electronically and securely with your medical care team
  • Access trusted health information resources

Once you've made an appointment at OrthoVirginia, you will receive an email with your MyChart activation code. If you haven’t received an email, please call the MyChart Patient Support Line at 1-877-701-6088.

 

FAQs

MyChart is the new OrthoVirginia patient portal. MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health.
  • Request medical appointments.
  • Complete and submit your medical history questionnaire
  • Pay your bill
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
  • Access trusted health information resources.
No, MyChart is a free service offered to our patients.
You will be given an access code when you schedule your appointment or when checking in for your appointment. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may visit https://mychart.orthovirginia.com/MyChart/ or call the MyChart Patient Support Line at 1-877-701-6088.
You may e-mail us at MyChartSupport@orthovirginia.com, or you can call our MyChart Patient Support Line at 1-877-701-6088.
Your normal test results are released to your MyChart account immediately after they are reported by the lab; your imaging results are released to MyChart after your physician has reviewed them.
You will be notified by via email, the results will appear in MyChart immediately after your physician has reviewed and signed off on the result.
Tests of a very sensitive nature are not released to MyChart.
Your MyChart information comes directly from your electronic medical record at your doctor's office. Please contact your physician's office to correct any inaccurate information.
You will generally receive an answer within 1-2 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician's office if the situation requires immediate attention or dial 911 if it is an emergency.
An adult patient must grant permission to another adult to view their health record in My Chart; parents and guardians do not need consent to view a minor's MyChart record. In MyChart this permission is called Proxy access and allows a person to log into their personal MyChart account, and then connect to information regarding their family member. In order to access this, your family member must complete a Proxy Consent from and return it to one of our medical offices to grant you access to this convenient service. The Proxy Consent form can be requested through MyChart.
Privacy laws prevent us from communicating with you about a family member's health condition without their written consent. To obtain access to a family member's personal MyChart account, please have them fill out a Proxy Consent form and return it to one of our medical offices.
No, each adult must establish their own MyChart account.
You may contact our MyChart Patient Support Line at 1-877-701-6088 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.
Contact us at MyChartSupport@orthovirginia.com and after we verify your information, a new code will be sent via e-mail.
Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by OrthoVirginia.
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
You need access to a computer or device and an up-to-date browser (such as Internet Explorer).
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@orthovirginia.com or you can call our MyChart Patient Support Line at 1877-701-6088.